FAQ

We offer free global shipping on all orders with no hidden fees. Orders typically ship within 1-3 business days and arrive in 6-12 days depending on your location. We cover all customs duties, taxes, and import fees, so you never pay any additional charges upon delivery.

We offer a 60-day happiness guarantee on all products. If you're not completely satisfied with your purchase, you can return it within 60 days of receipt for a full refund. Once we receive your returned items, we process refunds within 5-10 business days. All refunds are issued in USD to your original payment method.

No, we handle all customs duties, taxes, and import fees on your behalf. The price you see at checkout is the final price you pay—no surprise charges when your package arrives. This applies to all international orders worldwide.

Our customer service team provides detailed, step-by-step guidance for all our products. Whether you need help with application techniques, choosing the right shades, or troubleshooting any issues, our experts are here to help. Contact us through our Contact page and we'll provide personalized assistance within 24-48 business hours.

All customer inquiries are handled through our dedicated Contact page. This ensures your message is routed to the right team member and tracked for timely resolution. We respond to all inquiries within 24-48 business hours and are committed to providing personalized, compassionate support for every interaction.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed securely through our payment partners, and we do not store complete credit card numbers on our servers. We comply with PCI DSS standards and never sell, trade, or rent your personal information to third parties.

Yes, we are committed to digital accessibility and our website is designed to meet WCAG 2.1 Level AA standards. We provide features like high contrast mode, keyboard navigation support, screen reader compatibility, and alternative text for images. If you encounter any accessibility barriers, please contact us through our Contact page and we'll work to resolve the issue promptly.

Yes, we offer free worldwide shipping to all countries. All orders ship within 1-3 business days and typically arrive in 6-12 days. We handle all customs documentation, duties, and taxes, so you receive your order without any additional fees or delays at customs.

Once we receive your returned items and verify they meet our return criteria, we process refunds within 5-10 business days. You'll receive email confirmation when your refund has been initiated. All refunds are issued in USD to your original payment method. Please allow additional time for your financial institution to process the refund after we've initiated it.

While we don't send promotional emails without your consent, you can stay updated by visiting our website regularly or following our social media channels. We focus on providing exceptional products and service rather than frequent promotional communications. For order-related updates, you'll receive email notifications about shipping status and delivery tracking.